Melissa Mercado » iPad Troubleshooting Steps

iPad Troubleshooting Steps

  • Gently remove the iPad out of the case (open the flap on the back and apply pressure on the clear window to assist with getting iPad out).  Wipe metal contacts with a clean towel.  Replace iPad in case.  The iPad needs to be placed back in the case the same way it came out.
Go to Settings> Safari and Clear History and Website Data.
  • Force restart.  Hold the button on the top and the home screen button together until the Apple logo appears.  Release.  
  • Ensure you are using the district issued charging cord and power adapter (12W).  
  • Adjust brightness on iPad screen to 50-75%.  Open control center and drag brightness control or go to Settings > Display and Brightness then drag the slider.