iPad Troubleshooting Steps

Keyboard not responding

Open a new tab or program to ensure the iPad is not functioning or if it is just on the current page. If it still does not work on a new page, come to Help Desk.

Safari is not showing assignment in schoology or bad request

Go to Settings> Safari and Clear History > All History.

Go to Clever and log in> Go to Schoology and log in>Go to course and document that was trying to be opened>Once document is clicked, wait until google sign in appears on bottom then click Edit.

If this fails, repeat steps until it works.

The iPad is frozen or altogether not working

Force restart. 1. Press and quickly release the volume button closest to the top button. 2. Press and quickly release the volume button furthest from the top button. 3. Press and hold the top button until the device restarts.

The iPad is not charging properly and/or battery dies quickly

Ensure you are using the district issued charging cord and power adapter (20W).
Adjust brightness on iPad screen to 50-75%. Open control center and drag brightness control or go to Settings > Display and Brightness then drag the slider.